This Privacy Policy describes how A-Team Transmissions ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at lp.ateamtransmissions.com, use our services, book an appointment, or communicate with us via text messaging, email, or telephone call tracking.
We act as a data controller for the information you provide, and we utilize GoHighLevel as our primary data processor, platform host, CRM, and automation partner to manage contact data, customer conversations, forms, scheduling, and communications.
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a specific consumer or device. We collect the following categories of personal information:
Identifiers: Name, email address, telephone number, mobile phone number, and physical mailing address.
Vehicle & Service Information: Vehicle year, make, model, VIN (Vehicle Identification Number), and described transmission, diagnostic, or driveline issues.
Appointment & Scheduling Details: Requested dates, times, and notes related to online appointment booking.
Communication Records: Digital records and transcripts of emails, text messages, and recorded phone call logs generated through our call tracking features.
We collect personal information directly from you through the following touchpoints:
Forms submitted on our website, landing pages, and funnels.
Our online appointment booking calendar tool.
Direct communications from you via inbound phone calls, text messages, or emails.
Inbound SMS messages when you initiate text contact or explicitly opt in to receive updates from us.
We use your information solely to deliver our specialized automotive services and maintain operations. Specific use cases include:
Scheduling, confirming, and managing your automotive repair appointments.
Providing transmission diagnostics, maintenance recommendations, and repair quotes.
Sending automated service reminders, status updates on your vehicle rebuild, and technical follow-ups.
Answering customer service inquiries received via email, web form, phone, or text.
Processing internal customer records for billing and vehicle repair history tracking.
A-Team Transmissions utilizes text messaging to efficiently communicate with clients regarding scheduling, vehicle diagnostics, and repair status updates.
Opt-In and Consent
Users can opt in to receive text messages from us by checking an explicit consent box on our web forms, scheduling a digital appointment, by initiating an inbound text message to our business phone number, or through the chat widget located on our website at lp.ateamtransmissions.com. By submitting your name and phone number through the chat widget, you are expressly providing written consent to receive SMS/MMS text messages from A Team Transmissions. This consent is obtained at the point of form submission, prior to any automated messages being sent. A copy of our SMS consent disclosure is presented to you within the chat widget at the time of opt-in.
Terms of Text Messaging
Message Types: Messages sent may include booking confirmations, dynamic appointment reminders, automotive diagnostic updates, and service-readiness alerts.
Message Frequency: Message frequency varies based on your active vehicle service status and interaction level.
Rates: Message and data rates may apply depending on your mobile carrier plan.
Conditions: Consent to receive text messages is completely voluntary and is not a condition of purchase for any automotive parts or repair services.
We take your data privacy seriously. Lead data and mobile consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional use.
To comply with the highest industry standards, including A2P 10DLC carrier compliance regulations, our strict data sharing policies dictate that:
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
A-Team Transmissions explicitly does not share, disclose, or transfer SMS consent data with any external affiliates, joint venture partners, or third parties for independent marketing campaigns.
We do not use tracking cookies, Meta pixels, Google Analytics, or other behavioral tracking scripts on our landing page or website. Any local data processing is strictly limited to functional session data required to complete forms or load our appointment booking software correctly.
We employ reasonable technical, organizational, and physical security measures designed to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. All text messaging logs, contact records, and scheduling details are securely handled via encrypted GoHighLevel data pipelines. However, please note that no method of transmission over the Internet or cellular networks can be guaranteed 100% secure.
We retain your personal identifiers, vehicle records, and communication histories for as long as necessary to fulfill the operational service obligations described in this policy, maintain accurate historical warranties on transmission rebuilds, comply with legal requirements, or resolve active disputes.
We use GoHighLevel as our primary software platform processor. GoHighLevel assists in securely storing contact databases, handling automated workflows, routing emails, tracking incoming phone inquiries, and transmitting SMS text messages. GoHighLevel is contractually bound to process your data strictly on our behalf and is prohibited from utilizing your personal information for any secondary purpose. We do not use any other third-party tools or integrations to process user data.
Depending on your location, you may have specific rights regarding your personal data. You may request to:
Access the specific personal identifiers we hold about you.
Correct inaccurate or outdated contact information.
Request the permanent deletion of your contact records from our database, subject to certain legal or accounting exceptions.
To exercise these rights, please contact us directly using the contact details provided below.
You have complete control over how we communicate with you.
SMS Opt-Out
You can cancel SMS communications at any time. To stop receiving text messages from A-Team Transmissions, simply reply STOP to any text message we send you. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
SMS Help
If you are experiencing issues with our text messaging program, you can reply with the keyword HELP for direct support instructions, or contact our team directly at the phone number listed below.
Email Opt-Out
You can unsubscribe from our email updates at any time by clicking the "Unsubscribe" link located at the bottom of our emails, or by sending a direct removal request to our business email address.
Our services are directed exclusively to vehicle owners and operators, and we do not knowingly market to or collect personal information from individuals under the age of 18. If we discover that an individual under 18 has submitted personal details to us, we will purge that data from our files immediately.
We may update this Privacy Policy from time to time to reflect adjustments in operational practices, system capabilities, or evolving regional compliance regulations. We will post any updated policy directly on this page and revise the update timestamp accordingly.
For questions, corrections, deletion requests, or general inquiries regarding this policy and our communication systems, please reach out to us at:
A-Team Transmissions
6200-C Huntley Road, Columbus, OH, 43229
Email: [email protected]
Phone: +1 614-848-8484
Last Updated: May 21, 2026